Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

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Last updated: February 2026

1. General

2. Damages and Issues

3. Exchanges

5. Refunds

1. general

We want you to love your AquaphoneVault™. If for any reason you’re not completely satisfied, we offer a 30‑day money‑back guarantee from the date of delivery. To start a return, please contact us at aquaphonevault@gmail.com and include your order number and reason for return. Items must be returned in their original condition.

2. damages and issues

AquaphoneVault™ has undergone thorough testing and is designed to fully protect your device when installed correctly using the instruction guide provided and the installation video on our website.

Because we cannot control incorrect installation or misuse, we are not responsible for any phone damage that occurs while using the product. If your phone is damaged, this indicates improper installation or use, not a fault with the product.

If your AquaphoneVault™ arrives damaged, defective, or you receive the wrong item, please contact us immediately at aquaphonevault@gmail.com so we can make it right.

3. exchanges

We only replace items that are defective or damaged upon arrival. If you need an exchange for the same item, email us at aquaphonevault@gmail.com within 30 days of receiving your order.

5. refunds

We offer a 30‑day money‑back guarantee because we stand behind the quality and testing of our product. If you’re not completely satisfied, you can request a refund within 30 days of delivery.

To start a return, email us at aquaphonevault@gmail.com

Please note:

Return postage and shipping costs are the responsibility of the customer.

We do not provide prepaid return labels.

Once your return is received and inspected, we’ll notify you of your refund approval. Approved refunds are processed back to your original payment method.